ORDER FULFILLMENT
After placing an order, the Customer receives an automatic notification confirming receipt of the order by Germania Mint Invest, and then, in a separate email with a proforma invoice, which constitutes the final order confirmation and the basis for making payment. The total amount to be paid may differ slightly from the value of the order placed.
This is influenced by two factors that may occur: price update and additional delivery cost.
Due to frequent fluctuations in precious metal prices, product prices are updated continuously.
- Orders placed on business days between 8:00 AM - 4:00 PM are calculated according to the current exchange rate and metal price.
- Orders placed on business days after 4:00 PM and on non-working days will be recalculated at the currency and metal rate from 8:00 AM of the next business day.
Therefore, in order to begin order fulfillment, it is necessary to pay for it and have it posted to the bank account within 48 hours of receiving the proforma invoice.
PAYMENTSPlease make payments for placed orders by BANK TRANSFER based on the proforma invoice, sent to the Customer's email address. We accept several currencies for bank transfer (PLN / EUR / USD). These currencies are available in the GMI B2B platform, and the Customer can select one of them before starting to compile the order, as well as change them while assembling the "Cart". |
PERSONAL PICKUP OR DELIVERY OF PURCHASED ITEMS
PERSONAL PICKUP of the sold item is possible after payment for the order and after prior appointment. We cordially invite you Germania Mint Invest Sp. z o.o
At the Customer's request, WE SHIP THE ORDER |
DELIVERY COSTSThe price of shipping depends on its value and delivery location. SHIPPING WITHIN POLAND:
Maximum package weight is 20kg (in exceptional cases 25kg). INTERNATIONAL SHIPMENTS are priced individually depending on shipping destination, value and weight. |
SHIPPING DEADLINE
The shipping deadline is indicated on the product card on the GMI B2B platform page. After the advance payment is posted to the account, Germania Mint Invest confirms to the Customer the expected shipping date or, in the case of personal pickup, arranges the order pickup date with the Customer. Shipments of goods in GMI's warehouse stock
When the Customer purchases products available "on order"
When the courier delivers the shipment, please check that the package is not damaged in any way - especially that there are no traces suggesting that someone tried to extract something from the package. If signs of such damage or attempted damage to the package are found, please contact us immediately. |
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This document regulates
THE RULES UNDER WHICH GERMANIA MINT INVEST ("GMI") PROVIDES
SERVICES IN THE FIELD OF GOODS DELIVERY
1. Within the framework of the described rules, the following terms mean:
a. Customer – party entering into a sales agreement with GMI, including customer's employees or agents.
b. Shipment – one or more packages containing valuable items – sent by GMI at the same time to one destination or transferred to the customer at the company's headquarters during personal pickup.
c. Valuable items – products offered by GMI for sale made of precious metals as well as circulation and collectible coins, for which GMI offers transport services.
d. Declared value – actual value of goods in the shipment.
2. GMI offers the following GOODS DELIVERY OPTIONS:
a. PERSONAL PICKUP OF GOODS BY CUSTOMER – takes place under EXW Jelenia Góra terms; GMI's responsibility for the shipment ends at the moment of physical transfer of goods to the customer at the designated place in GMI's premises.
b. SHIPMENT ORGANIZED BY CUSTOMER (via any courier or transport company chosen by the customer) – takes place under EXW Jelenia Góra terms; GMI's responsibility for the shipment ends at the moment of physical transfer of goods to the carrier chosen by the Customer at the designated place in GMI's premises.
c. UNINSURED SHIPMENT ORGANIZED BY GMI (via UPS, Fedex, TNT)
GMI's responsibility is defined by Incoterms CPT conditions.
Customer provides written statement regarding non-insurance.
d. INSURED SHIPMENT ORGANIZED BY GMI via UPS courier company – GMI's responsibility and shipment insurance end at the moment of delivery of the shipment to the delivery location designated by the customer, in accordance with Incoterms DAP conditions.
e. CONVOY ORGANIZED BY GMI – convoy to the indicated pickup location – GMI's responsibility and shipment insurance end at the moment of delivery of the shipment to the delivery location designated by the customer.
3. Regardless of the chosen delivery method, the Customer is responsible for import clearance and all associated costs and obligations.
4. GMI is not responsible for incorrect tariffing or errors in customs handling of goods during import clearance.
5. Late delivery of shipment due to the fault of intermediary (courier or transport company) and customs or state authorities does not entitle the Customer to file claims, regardless of whether the shipment was insured or not.
6. In the event of force majeure, GMI is not responsible for the shipment, regardless of its insurance. Force majeure includes natural disasters, fires, strikes, government import and export bans, wars and other causes beyond GMI's control.
7. The Customer is responsible for providing accurate and correct shipping data. In case of incorrect information provided by the Customer, GMI is not responsible for non-delivery or improper delivery of the shipment. In such case, the Customer also has no right to file insurance claims.
8. The maximum value of a single package in a shipment cannot exceed 200,000 PLN.
9. The maximum value of a shipment in a convoy cannot exceed 10,000,000 PLN.
10. for the purposes of possible complaints, THE CUSTOMER RECEIVING THE SHIPMENT IS OBLIGED TO:
a. sign the shipment receipt confirmation from the courier,
b. record the opening of the shipment on camera,
c. compare the actual weight of goods with the weight indicated on the shipping label,
d. in case of noticing package damage – note its damage on transfer documents/prepare a damage report with the courier,
e. secure package packaging (do not throw away),
f. create photographic documentation of inconsistencies, damages, etc.,
g. report immediately to GMI any inconsistencies or damages to the shipment.
11. Deadlines, documents and rules regarding filing complaints are included in the B2B Platform Regulations.
12. RULES REGARDING INSURED SHIPMENTS:
a. Valuable items are covered by insurance.
b. The shipment is insured for the full value of the Valuable items contained in it, in accordance with the sales document attached to the shipment.
c. Insurance expires at the moment the Customer receives the shipment.
d. Insurance does not constitute a basis for compensation claims for lost profits.
e. The Customer is obliged to submit notification of any claims for loss or damage to Valuable items immediately, but no later than within 3 business days from the date of delivery, otherwise their claims will be considered expired.
f. In case of filing a claim for loss or damage to Valuable items, the Customer is obliged to provide GMI with all necessary information and evidence regarding the loss, which may be reasonably required by GMI or its insurer, to prove the actual value of the loss incurred.
g. In case of the Customer's notification regarding non-delivery or damage to the shipment, GMI undertakes to review the claim within 30 calendar days from the date of receiving the complete notification. After positive review, claim payment will be made within the next 10 calendar days.